Question 1

How do I pay for my order?

Accepted Answer

Checkout is handled securely by Shopify. You can pay by card or the local payment methods enabled at checkout, and your card details never touch our website. If you would rather arrange payment directly, order on WhatsApp and we will send you payment details.

Question 2

Can I order on WhatsApp instead?

Accepted Answer

Yes. Add what you want to your basket and tap "Order on WhatsApp" — your items, quantities and total are filled in for you. You can also message us on 066 156 0839 and we will help you choose.

Question 3

Which prices are shown?

Accepted Answer

All prices are in South African Rand (ZAR) and include the product only. Delivery is calculated at checkout.

Question 4

How does delivery work?

Accepted Answer

We offer nationwide courier delivery, local delivery in the Pretoria area, and collection from our shop at 280 Steve Biko Road, Gezina, Pretoria, 0084, South Africa. Delivery is free on orders over R770.

Question 5

How long does delivery take?

Accepted Answer

Courier orders are usually packed within one working day and reach most South African addresses in two to four working days. Local Pretoria deliveries are often same or next day. We message you once your parcel is on the way.

Question 6

Can I collect my order?

Accepted Answer

Yes. Choose collection at checkout and we will let you know when it is ready at 280 Steve Biko Road, Gezina, Pretoria, 0084, South Africa.

Question 7

Are your products natural?

Accepted Answer

Yes. We work with herbal and botanical ingredients — moringa, sea moss, neem, soursop, ashwagandha, lion's mane, baobab, rooibos and hibiscus among them — and we tell you plainly what is inside each product.

Question 8

Is herbal wellness safe for everyone?

Accepted Answer

Herbs are powerful. If you are pregnant, breastfeeding, on chronic medication or managing a condition, speak to your doctor before starting anything new. Nothing we sell replaces medical treatment, and we will always tell you when a product is not right for you.

Question 9

Can you advise me on what to take?

Accepted Answer

That is what consultations are for. Book a session in-store, by phone or on WhatsApp and we will build a routine around your needs rather than selling you a shelf of bottles.

Question 10

What if something is wrong with my order?

Accepted Answer

Message or call us on 066 156 0839, or email info@ithongahealings.co.za with your order number and a photo. Unopened items can be returned within seven days of delivery; for anything damaged in transit we sort it out for you.

Question 11

Where is Ithonga Healings herbal shop in Pretoria?

Accepted Answer

Our herbal shop is at 280 Steve Biko Road, Gezina, Pretoria, 0084, South Africa, South Africa. We are on Steve Biko Road in Gezina, easy to reach from the CBD and northern suburbs. You can collect orders here during opening hours or arrange a consultation in person.

Question 12

Do you deliver herbal orders in Pretoria?

Accepted Answer

Yes. We offer local delivery in the Pretoria area and nationwide courier delivery across South Africa. Orders over R770 qualify for free delivery. Local Pretoria deliveries are often same or next working day once packed.

Question 13

Can I collect my herbal order in Gezina?

Accepted Answer

Yes. Choose collection at checkout and we will let you know when your order is ready at 280 Steve Biko Road, Gezina, Pretoria, 0084, South Africa. Collections are available during our opening hours: Monday to Saturday 09:00 – 18:30. You can also message us on WhatsApp to arrange collection.

Question 14

Which herbal remedies do you stock in your Pretoria shop?

Accepted Answer

We stock moringa, sea moss, neem, soursop, ashwagandha, valerian root, hibiscus, rooibos, baobab, lion's mane, African potato, herbal capsules, calming teas, aura salts, botanicals, CBD wellness products and crystal bracelets. Each product comes with clear usage guidance.

Question 15

Do you give product guidance in-store or on WhatsApp?

Accepted Answer

Yes. You can book a consultation in-store at our Gezina shop, by phone, or on WhatsApp. We help you choose remedies, understand dosage, and build a daily routine that fits your needs rather than selling you products you do not need.

Question 16

Are your herbal products authentic and natural?

Accepted Answer

Yes. We source whole herbs and botanicals carefully, keep formulations simple, and tell you plainly what is inside each product. Our remedies are prepared with respect for traditional healing wisdom and modern quality standards.

Question 17

How fast is delivery in Pretoria?

Accepted Answer

Local Pretoria deliveries are usually same or next working day once your order is packed. Nationwide courier orders reach most South African addresses within two to four working days. We message you with tracking once your parcel is on the way.

Frequently asked questions

Pretoria herbal shop questions

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