Refund & returns policy

Returns we accept

• Unopened products in their original, sealed packaging, returned within 7 days.
• Items that arrived damaged, leaking or broken in transit.
• Incorrect items, or an item missing from your parcel.

What we cannot accept

• Opened or used consumables — capsules, gummies, powders, teas, tonics, gels and salts — for health and hygiene reasons, unless the product is faulty.
• Items returned after 7 days, or without proof of purchase.
• Consultation bookings that were attended.

How to start a return

1. Message us on WhatsApp at 066 156 0839 or email info@ithongahealings.co.za with your order number and a short description (photos help for damage).
2. We confirm the return and tell you whether to courier it back or bring it to us.
3. Send it to, or drop it at, 280 Steve Biko Road, Gezina, Pretoria, 0084, South Africa. Keep your tracking number until the return is confirmed.

Refunds

Once we receive and check the item, we process your refund within 5–10 working days. Card and Instant EFT payments are refunded to the original payment method; WhatsApp or bank orders are refunded by bank transfer. Refunds are made in South African Rand for the amount you paid.

Where a return is a change of mind, the original delivery fee is not refunded and the return courier cost is for your account. Where the fault is ours — damaged, faulty or incorrect items — we cover the courier both ways.

Exchanges & cancellations

We are happy to exchange an unopened item for another product of equal value. Orders can be cancelled free of charge any time before they are collected by the courier — just message us as soon as you can.

Talk to us

info@ithongahealings.co.za · enquiries@ithongahealings.co.za · 066 156 0839 · WhatsApp us

See also our payment & delivery and privacy policy pages. Nothing in this policy limits your rights under the South African Consumer Protection Act.